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Hack4Impact is working with Edu-Futuro, a non-profit service that works with immigrants and the Latinx community with the mission of breaking the cycle of poverty.

| Role

UX Designer

| Timeline

September - November 2022

| Tools

Figma

the problem

Edu-Futuro needs a service delivery management system to automate tasks like matching services with service recipients/beneficiaries.

Currently, the organization tracks the delivery of its services by manually entering data into Excel spreadsheets and also using a management program called Apricot. They lack both security to secure the beneficiaries' data and a single platform solution to make finding and storing information simple.

my solution

Designing an efficient web portal used to facilitate service administration by auto-assigning service-requesting users to dedicated service providers.

the user's needs

service - requesting families

  • Need easy access to services for food stability and youth programs.

  • Require a straightforward process to request and receive support.

  • Desire timely assignment to appropriate service providers.

youth participants

  • Seek empowering educational opportunities.

  • Require a platform to connect with educational resources and mentors.

  • Need clear communication channels for program updates and participation.


case managers/ service providers

  • Case Managers/Service Providers

  • Need a streamlined system to manage multiple service requests efficiently.

  • Require tools to auto-assign families to the right services without manual errors.

  • Desire real-time access to user information and case details to avoid errors and delays.

automation

here is my very own child, raani, who i can talk about foreverrr 😽 🐈‍⬛

user- friendly interface

if you see me in public, 99% of the time my headphones are in. 🎧 i love listening to lana, wisp, beabadoobee, isoknock, wenszy and keshi:)

case reporting tools

my favourite animes are darling in the franxx (no shaming allowed), suzume, ponyo, kikis delivery service and card capture sakura🌸!

the stakeholder's needs

organization - requesting leadership

  • Need to ensure that the service delivery process is efficient and effective.

  • Require comprehensive data and reporting to measure the impact of services provided.

  • Desire to reduce administrative overhead and improve user satisfaction.

donor funds

  • Need transparent and accurate reports on the impact of their contributions.

  • Require assurance that their funds are used effectively to support families and youth.

  • Desire updates on how their support is making a difference in the community.

the low-fidelty

Using Figma, we outlined + designed the initial prototype inspired by Edu-Futuro’s executive board’s interview that covered their desires & tested various section placements.

the style guide 👩🏻‍🎨

I created a style guide to ensure uniformity in the application and help the developers to a clearer CSS code + brand style with everything from design to writing.

The goal of my designs for Edu-Futuro is to effectively serve their community, and this guide not only standardizes visual aspects but also makes sure that the user experience stays consistent, accessible, and user-centered. 🖌️

the high-fidelty

After meeting with Edu-future and taking into consideration their responses + opinions regarding the low-fidelity wireframe, we used Figma to create the high-fidelity prototype.

reflection 🪞

I am proud to have had the opportunity to work on my very first UI/UX project, which was a large-scale project for Edu-futuro. I was fortunate to have the guidance of Katherine, the director at the time, throughout the process, and also learnt how to collaborate with software engineers and deliver final products to the client. In this project, I took the initiative to come up with multiple design versions, present them to my project manager and team, test them, and gather user feedback. This was a valuable learning experience for me, as I was able to understand the importance of considering every detail from the user's perspective and making the program as user-friendly as possible. I had to use my creative problem-solving skills to ensure that the program was accessible to a diverse audience.

As we make our program available to the public through Edu-futuro, I hope to gather user feedback to inform the development of a future version with even more knowledge and resources. By soliciting feedback through methods such as online surveys and reviews, we can better understand how our program is being used and how we can continue to improve it to meet the needs of our users.

For any questions about this case study please feel free to reach out! Feedback is always much appreciated— I am always looking for ways to grow. 🌷